After-Sales Policy

Returns and Exchanges

At Curtaincustom.com, we are committed to your satisfaction. Therefore, we strive to ensure you are 100% satisfied with your purchase, eliminating the need for returns. However, in the unlikely event that you do need to return an item, we have alternative solutions ready to help you resolve the issue!

Please keep in mind that because all of our blinds and shades are custom made, we cannot offer a refund or exchange (remake) unless a product is defective. If there is a defect in material or workmanship, something doesn’t work properly, or your product was made in the wrong size and doesn’t fit due to an error made at our production facility, we will replace or repair the same product in the same size you ordered at no cost to you for up to 90 days from the date of purchase. We even pay the shipping to send the repair or replacement back to you. All you have to do is click here to quickly start your warranty claim.

Refund

The refund will be returned to the original payment method within 15 days. The exact amount received will depend on the processing progress of your credit card bank.

For "error" orders caused by incorrect window measurements by the customer, we only offer a free remake service.  Please see our F.I.T. Guarantee for more details.

Should you want to return a product for any other reason (say, you don’t like the color, you need a different mount or lift style, changed your mind about a feature, etc.), you can request a remake of the same product in the same size you originally ordered at the same price you paid (including any discounts), plus an additional 15% off.

To get the best return on your investment in your custom-made blinds and shades from Curtaincustom.com, use these tips to help make sure your order comes out right the first time.

How to Avoid Measuring Mistakes

We all make mistakes. That’s why we give you the tools you need to help avoid common measuring errors. Product size specifications and step-by-step directions on how to measure your windows are available on every product page here on Curtaincustom.com, or take a look at our measuring tools page and video.

And don’t worry. If you do have an “oops!” moment and need to return a product due to a measuring mishap, our F.I.T. Guarantee Team is here for you! Just send us a photo showing how it doesn't fit, along with your corrected measurements, and we’ll remake your product for free!  

Quickly Resolve After-Sales Service Issues 

For remakes or any other questions, our customer service team is always ready to help! Please contact us via email service@curtaincustom.com or Whatsapp (+86)18899732594