Shipping Policy

Shipping Policy

At Curtaincustom, we are committed to providing a transparent and reliable shipping experience. Please review the details below to understand how and when your order will be delivered.

Free Shipping

FREE Standard Shipping on all orders over $69（Excluding remote areas and countries at war.）

We offer complimentary standard shipping on all orders over $69. （Orders under $69 will be charged a $10 shipping fee.）Orders are shipped via UPS, FedEx, or USPS, depending on the destination and carrier availability. Free shipping will be automatically applied at checkout for eligible orders. Note: If your order is urgent and requires fast delivery, you can choose the expedited shipping option, which will incur a shipping fee of $15.

Please note:

  • We do not ship to PO Boxes, APO/FPO addresses, or U.S. Territories.

  • Delivery is currently unavailable to:
    Alaska, Hawaii, Guam, Puerto Rico, American Samoa, Northern Mariana Islands, and the U.S. Virgin Islands.

Shipping Restrictions (Conflict & War Zones)

Due to international logistics restrictions and safety considerations, we are temporarily unable to ship to countries or regions affected by war, armed conflict, or severe political instability, including but not limited to:

  • Russia

  • Ukraine

  • Belarus

  • Israel

  • Palestine

  • Syria

  • Yemen

  • Iran

  • Iraq

  • Afghanistan

This list may be updated without prior notice based on carrier policies and international regulations. Orders placed to restricted destinations will be automatically canceled and fully refunded.

Total Delivery Time

Total Delivery Time = Processing Time + Shipping Time

Processing Time (Customization)

All products sold on Curtaincustom are custom-made.

  • Processing & customization time: 1-3 business days

  • This includes customization, quality inspection, and packaging.

Shipping Time (UPS – Shipped from China)

All orders are shipped from China via UPS after processing.

Estimated shipping times by region:

  • North America (United States & Canada): 7–10 business days

  • Europe: 8–12 business days

  • Oceania (Australia & New Zealand): 8–12 business days

  • Asia:
    6–9 business days
    (Excluding countries or regions under shipping restrictions)

  • Africa:
    10–15 business days
    (Delivery times may vary depending on customs clearance and local carrier efficiency)

Shipping times are estimates and may vary due to customs clearance, local delivery conditions, or carrier delays.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number, allowing you to track your package in real time.

Delays & Force Majeure

Curtaincustom is not responsible for shipping delays caused by circumstances beyond our control, including but not limited to severe weather, holidays, natural disasters, customs inspections, or carrier-related delays. Business days do not include weekends or public holidays.

Taxes & Duties

For most countries, customers are not required to pay import duties, customs fees, or VAT. However, additional charges may apply according to local regulations in certain countries, including but not limited to:

  • Germany

  • Italy

  • United Kingdom

  • Canada

Any applicable duties or taxes are the responsibility of the customer.

Customer Support

If you have any questions regarding shipping or your order, please contact our customer support team:

📧 Email: service@curtaincustom.com

Policy Updates

Shipping policies may be updated at any time due to changes in logistics, regulations, or carrier services. The most accurate shipping information will be displayed during checkout.

Thank you for choosing Curtaincustom.